How credits, holds and refunds work

What each check costs, why bulk jobs hold credits up front, what gets refunded, and packs versus subscriptions.

What things cost

A single verification is 1 credit. A domain deliverability audit is 5 credits. The email finder is 20 credits on a verified find, 1 on a miss. Bulk jobs price per row the same way.

Holds, not charges

A bulk job holds its worst-case cost when you confirm it and settles when it finishes: rows that never ran (you stopped the job) and rows that ended unknown come back automatically. You pay for answers, not attempts.

Packs versus subscriptions

Credit packs are yours outright and valid for 12 months. A subscription tops you up every cycle and unused plan credits roll into the next cycle while it runs; plan credits are always spent before pack credits, so cancelling never consumes something you bought separately. You are on one model at a time.

Every credit movement (holds, settles, refunds, purchases) is in your dashboard History, so the balance is always explainable.

Still stuck? Open a support ticket and we'll reply in your dashboard.